Faqs

Home / Help / Faqs

RETURNS

RETURNS & EXCHANGES

WHERE IS MY RETURN?

Once your return package is on the way back to our warehouse the return process has started. When the return is received and inspected, we will notify you if your return is accepted or declined. This process can take up to 5 business days from the date your return tracking information shows Delivered. Please allow up to 7 business days for the refund to be processed back to your original form of payment.

ACCOUNT

CAN I CREATE AN ACCOUNT?

Register for an account here: https://stonecolds.com/account/login and enjoy the following benefits:

• Track your orders and review past purchases
• Save your addresses for quicker check out
• Manage your account details, address book and email preferences

ORDERS & TRACKING

WHERE CAN I BUY STONE COLD'S?

STONE COLD'S is sold exclusively at STONECOLDS.com and in person at STONE COLD'S ESPRESSO BAR. Be the first to know about new coffees, merch, restocks, and more by signing up for emails.

WHEN WILL YOU RESTOCK?

We’re doing our best to restock merch as quickly as possible. Some of our coffees are seasonal releases, which means they may only be available for a limited time.

To be the first to know when an item is back, navigate to the product page and click “Join the Waitlist.”

WHERE IS MY ORDER?

Once an order is placed, please allow one to two business days for the order to be packed and shipped from our warehouse. Upon shipment, you will receive an email with your tracking information so you may track the package online. Please allow up to 7 business days for the package to arrive to you from the day your order is shipped.

MY PACKAGE IS MISSING. CAN YOU HELP?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

DO YOU SHIP INTERNATIONALLY?

International shipment is not available at this time.

CAN I CHANGE THE ADDRESS INFORMATION ON MY CURRENT ORDER?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

PAYMENT

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards.

You can also pay with PayPal, Cash App, Venmo, and Shop Pay.

HOW CAN I GET A STONE COLD'S DISCOUNT?

The easiest way to stay on top of our best drops, merch restocks, and exclusive offers is to create a Stone Cold’s customer account and opt in to our email or SMS updates.

A Stone Cold’s profile is free — and you’ll be the first to hear about special promos, limited-time collections, and discounts we offer directly.

Please note:

Only discount codes and offers provided directly by Stone Cold’s are valid. Codes from any other source will not work on our site.

👉 Sign up for your Stone Cold’s account and join our list to stay in the loop.

MORE ABOUT STONE COLD'S

WHAT YEAR DID STONE COLD'S BEGIN?

STONE COLD'S began in 2017.

WHERE IS STONE COLD'S LOCATED AT?

Stone Cold's Espresso Bar is based out of Winston-Salem, North Carolina.

DO YOU HAVE AN AFFILIATE PROGRAM?

STONE COLD'S affiliate program is invite only. If you are an influencer who is interested in working with STONE COLD'S, you may submit your info for consideration at https://stonecolds.com/influencers

Home / Help / Faqs

FAQS

Faqs

RETURNS & EXCHANGES

WHERE IS MY RETURN?

ACCOUNT

CAN I CREATE AN ACCOUNT?

ORDERS & TRACKING

WHERE CAN I BUY STONE COLD'S?

STONE COLD'S is sold exclusively at STONECOLDS.com and in person at STONE COLD'S ESPRESSO BAR. Be the first to know about new coffees, merch, restocks, and more by signing up for emails.

WHEN WILL YOU RESTOCK?

We’re doing our best to restock merch as quickly as possible. Some of our coffees are seasonal releases, which means they may only be available for a limited time.

To be the first to know when an item is back, navigate to the product page and click “Join the Waitlist.”

WHERE IS MY ORDER?

MY PACKAGE IS MISSING. CAN YOU HELP?

Please contact us if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.

DO YOU SHIP INTERNATIONALLY?

International shipment is not available at this time.

CAN I CHANGE THE ADDRESS INFORMATION ON MY CURRENT ORDER?

Shipping addresses cannot be changed. We will only ship to the shipping address entered when the order was originally placed.

PAYMENT

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept Visa, MasterCard, American Express, and Discover cards.

You can also pay with PayPal, Cash App, Venmo, and Shop Pay.

HOW CAN I GET A STONE COLD'S DISCOUNT?

The easiest way to stay on top of our best drops, merch restocks, and exclusive offers is to create a Stone Cold’s customer account and opt in to our email or SMS updates.

A Stone Cold’s profile is free — and you’ll be the first to hear about special promos, limited-time collections, and discounts we offer directly.

Please note:

Only discount codes and offers provided directly by Stone Cold’s are valid. Codes from any other source will not work on our site.

👉 Sign up for your Stone Cold’s account and join our list to stay in the loop.

MORE ABOUT STONE COLD'S

WHAT YEAR DID STONE COLD'S BEGIN?

STONE COLD'S began in 2017.

WHERE IS STONE COLD'S LOCATED AT?

Stone Cold's Espresso Bar is based out of Winston-Salem, North Carolina.

DO YOU HAVE AN AFFILIATE PROGRAM?